Privacy Policy

Your privacy is very important to us.

How we protect your privacy.

Find below more information on how we manage and process your data.

Hexahost cares about your privacy. For this reason, we collect and use personal information only as needed to deliver our products, services, websites and mobile applications, and to communicate with you about the same, or as you have requested (collectively, our “Services”). Your personal information includes information such as:

  1. DATA CONTROLLER

    The data controller is Hexahost, with its registered office at Natameze, RT 007 RW 000, Boawae, Nagekeo - Indonesia 86462 (UD. Syukur Kepadanya "Hexahost Cloud").

    If you have any questions about this privacy policy or the exercise of your rights, you can contact us by postal mail at the address above or at privacy@hexahost.net.
  2. DATA PROCESSED

    In general, you can visit the hexahost.net website without disclosing any personal information about you.

    However, during your registration and/or subscription, or when you contact us, Hexahost will ask you certain personal information to ensure our service. Thus, Hexahost may collect your first name, last name, email address, IP address, telephone number and postal address for the purpose of (1) providing you the services you have subscribed to (2) to communicate with you, in particular to answer your requests (3) improve our site, our products and services, in particular by establishing statistics and (4) ensure the security of our service, including towards third parties.

    The processing of the personal information for the above purposes is necessary for the execution of your contract with Hexahost and essential for the proper functioning of our service.
  3. RECIPIENTS

    Your personal information is primarily intended for Hexahost. However, we may share them with third parties. Your personal information is never shared with third parties for advertising purposes. Hexahost may be required to share with or make available your personal information to:
    - some of our suppliers, including registrars to provide the requested service;
    - technical service providers, particularly for support and maintenance functions;
    - certain public or judicial authorities, in accordance with the applicable civil and administrative procedures.

    We may also be required to share your personal information if we believe that the sharing is reasonably necessary to protect our rights, including the exercise of a remedy, apply our terms and conditions, investigate fraud, or protect our business or our customers.
  4. TRANSFERS OUTSIDE THE EUROPEAN UNION

    All the infrastructure that we directly operate is located in the European Union, mainly in France. However, should your personal information be shared with third parties, your information may be transferred outside the European Union. Such a transfer will be made only if it is necessary for the execution of your contract, especially with extra-European registrars. Otherwise, we will rely on a a mechanism providing appropriate guarantees, such as binding corporate rules or the Privacy Shield, where applicable.
  5. COOKIES

    A cookie (or cookie) is a text file that can be saved on your device (computer, tablet ...) when you consult an online service using your browser software. This cookie file allows its issuer to identify the terminal in which it is registered during the period of validity or registration of the concerned cookie. A cookie does not allow to identify a natural person.

    When you visit the Hexahost website, we may need to install essential and performance cookies. Essential cookies allow you to browse the site and use essential features, such as secure client areas, shopping carts or billing pages. Performance cookies allow us to compile attendance statistics, measure the effectiveness of our marketing campaigns and enable the operation of the "affiliate" campaigns. We do not use cookies for marketing or targeted advertising purposes.

    Third parties may store cookies on your device when you use our service solely for the purpose of providing you with the requested service, including payment providers during the ordering process. This policy does not apply to these cookies, and we encourage you to review their privacy policies for more information.
    Your browser or terminal may allow you to refuse, manage and delete cookies. For more information, we encourage you to consult the help material of your browser or terminal. Rejecting cookies may prevent the proper functioning of our website.
  6. DATA RETENTION

    Your personal information is retained by Hexahost only for the duration necessary for the purposes referred to in point II, unless a longer period is permitted or required by law.
  7. YOUR RIGHTS

    You have the right to access, rectify or delete personal information about you. You may also request the limitation of the processing and receive your personal information in a structured and commonly used format. Finally, you can lodge a complaint with the relevant data protection authority.

    You can exercise the above rights by contacting us at the address given in point I. In order to process your request, we may need to confirm your identity. In addition, certain legislative or regulatory requirements may prevent us from complying with your request. In any case, you request will be processed within 30 days.
  8. CHANGES TO THIS PRIVACY POLICY

    We may modify this privacy policy. In the event of a minor modification, the changes will take effect as soon as they are published on this document. If the change is more substantial, you will be notified before it takes effect. Your continued use of our site and services after the effective date will mean that you have accepted the new privacy policy.

Questions? Contact our support team available 7 days a week